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Etiquette


Satisfaction Gaurantee 100% Satisfaction Guarantee Policy

If you are not completely satisfied with any service received, please call us within a 14 day period to express and notify us of your dissatisfaction. Our 100% Satisfaction Guarantee makes you eligible to receive a second similar service of lesser or equal value with the same service provider or anyone you choose (even the owner) completely complimentary. Yes, that's right! If we don't get it right the first time, we'll perform the same service a second time at no cost to you.


Cancellation Policy

Should a cancellation be necessary, we require a minimum of 24 hours notice for any reschedules or appointment cancellations. Same day cancellations will be subject to a $35 fee. Missed appointments without any notice will be subject to the full charge of the appointment(s) reserved.


Children

For the protection of children, the respect of the other clients, and due to certain safety regulations, the salon is off-limits to children without an appointment. Must be 18 years or older to receive a massage.


The Fabrizio Advantage

Our salon is recognized as a leader in the beauty industry by many industry magazines and periodicals. For this reason we attract highly talented salon, spa and nail professionals. This recognition allows us the opportunity to provide our client with a fabulous beauty care experience.


Corporate Spa Parties and Private Spa Events

Use our Spa services as an excellent way of rewarding your team members. The gifting of spa services or packages is a great way of saying job well done. Or...reserve our second floor spa. It's the perfect setting for your next corporate event. Customized menu options and catering available.
Call (302) 656-8660 for more information.


Gift Certificates

Gift Cards are available for sale in any denomination. Spa Packages can be gifted in the form of a gift card. Please note that gift cards and are not redeemable for cash or credit and can not be used for a tip unless a tip amount was specified with initial purchase.


Hours

Monday - 11:00 am - 7:00 pm
Tuesday - 9:00 am - 8:00 pm
Wednesday - 9:00 am - 8:00 pm
Thursday - 9:00 am - 8:00 pm
Friday - 9:00 am - 8:00 pm
Saturday - 8:30 am - 5:00 pm


Parking

There are 6 private parking spaces in the rear of our building, ample on-street parking and parking within the Acme and Rockford Shoppes lots.


Payment Options

We accept Visa, Master Card, Discover, American Express, MAC, ATM, Bank Debit and Check Cards, Checks, Cash & Express Payment Options


Pre-Booking

Evenings, Fridays and Saturdays are our most highly requested and busiest times. To offer you your most preferred day and appointment time and the most scheduling options, please schedule your next appointment on your visit day or as far in advance as possible. As with any of our services, a fixed weekly appointment (known as a standing) can be reserved for an entire year. Please ask our scheduling coordinators for more information and assistance.


Pricing

Years of experience, education and request rate positively impact our service provider pricing. These professionals offer you the benefit of years of their experience, technical expertise, and advanced training. All of our staff members, regardless of position, meet the high standards that our guests have come to know and expect.


Product Shipment

Don't make an extra drive into the salon just to buy Fabrizio Hair Care, Order Online instead. Free shipping on any online order over $75!
We offer:

  • Ground,
  • 2nd Day
  • Overnight Shipping

Punctuality

All appointments are scheduled according to their estimated durations. Please arrive 15 minutes prior to your appointment. Arriving late deprives you of your reserved service time and could result in the rescheduling of your appointment.


Returned Check Fee

All checks returned to Fabrizio Salon & Spa marked by the bank as "Non-Sufficient Funds" will be assessed a $25.00 fee.



Scheduling with a Member of our Support Staff (Assistant or Apprentice)

All Fabrizio Salon Spa Assistants and Support Staff Members are trained under the instruction and close guidance of Fabrizio Galieti, Founder and Educational Director, and our education team. All must pass quality control requirements before performing any technical services on clients. Schedule your next color service with an assistant for more scheduling flexibility, a sooner appoointment date, and for those last minute "I need my color done now emergencies".


Smoking

Smoking is not permitted in the Salon or Spa.


Spa Bridal Services

Fabrizio Salon & Spa provides spa services for bachelorette and wedding parties and would love to accomodate yours. Our 2nd floor Bridal Studio Loft and our outside deck are wonderful settings to enjoy your special day! Remember, the gifting of spa services is also an excellent way of saying thank you to your bridal party or unwinding before your big day. Private accomodations and catering available. Call and ask for our Special Events Coordinator for more information about reserving your special event. Please refer to our Salon Menu for more bridal services.


Spa Reservations

Please arrive 10-15 minutes prior to your spa service. New clients wishing to reserve multiple spa services and spa parties will be asked to reserve their visit with a credit card or gift certificate.


Staff Selection/Changes

If you feel that you would be more comfortable or better served by another staff member, we strongly encourage you to reserve your next appointment with another member of our service team. Tiered picing is offered for New Talent to Experience and Master Stylists to accomodate every beauty budget. Our friendly receptionists can guide you through the selection process.


Tipping

Many times our guests ask who, and how much, should I tip? Tipping is left to the discretion of our clients. Please be aware that gratuities can not be charged to your credit card. There is an ATM machine located on premises. Please use the following as a tipping guideline.
• Good service: 15% of the total bill
• Exceptional service: 20% of the total bill
• Shampoo: $2 and up.

Tipping envelopes are provided at the front desk for your convenience.


You deserve the best!

Yes, we filter our water with an in-line water filtration system. So, the water streaming on to your hair, skin and nails is purified! This is done to ensure hair color accuracy, hair color preservation, and for your own health and safety. And, because we care about our most precious resource - you!


Directions

From I-95 South, take Delaware Avenue exit, 7B. Proceed north on Delaware Avenue, approximately 1/2 mile to the intersection at N. DuPont Street (Kelly's Logan House will be on right). Turn left at the light followed by another quick left onto West 16th Street. Look for Fabrizio Salon & Spa on your right hand side at the end of the street.

From southern Chester County, take 52 South and turn left onto Union Street at Diver Chevrolet (Just before the Railroad Trestle). At the first light, turn right, onto Delaware Avenue. Turn right on N. DuPont Street, followed by a quick left onto West 16th Street. Look for Fabrizio Salon ' Spa on the right at the end of the street.

From I-95 North, take the Delaware Avenue exit. Proceed to the 4th light. Make left onto Pennsylvania Avenue, then bear right onto Delaware Avenue. Turn left at the light followed by another quick left onto West 16th Street. Look for Fabrizio Salon ' Spa on the right at the end of the street.
 

Careers OpportunitiesClick Here to Download our Employment Application


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 Fabrizio Salon & Spa BBB Business Review


Awarded "Top 200 Fastest Growing Salons In America"
Best Salon: 2000, 2001, 2002, 2004, 2005 & 2007


 Awarded "Best of Delaware" 2004, 2006


Readers Choice Awards
The News Journal
1st place: Women's Haircut, Men's Haircut, Best Day Spa, Best Massage, Best Nail Salon
Readers Choice: 2003, 2004 & 2006

Fabrizio Salon & Spa ▪ 1604 West 16th Street ▪ Wilmington, DE ▪ 302.656.8660 fabriziosalon@gmail.com