100% Satisfaction Guarantee Policy
If you are not completely satisfied with any service received, please
call us within a 7 day period to express and notify us of your dissatisfaction. Our 100%
Satisfaction Guarantee makes you eligible to receive a second similar service of lesser or
equal value with the same service provider or anyone you choose (even the owner) completely
complimentary. Yes, that's right! If we don't get it right the first time, we'll perform the same service a second time
at no cost to you.
Should a cancellation be necessary, we require a
minimum of 24 hours notice for any reschedules or
appointment cancellations. Same day cancellations
will be subject to a $35
fee. Missed appointments without any notice will be
subject to the full charge of the appointment(s) reserved.
For the protection of children, the respect of
the other clients, and due to certain safety
regulations, the salon is off-limits to children
without an appointment. Children 12 & under are charged children's pricing.
Teens 13 and older are charged as adults. Must be 18 years or older to
receive a massage.
The Fabrizio Advantage
Our salon is recognized as a leader in the beauty
industry by many industry magazines and
periodicals. For this reason we attract highly
talented salon, spa and nail professionals. This
recognition allows us the opportunity to provide our
client with a fabulous beauty care experience.
Corporate Spa Parties and Private Spa Events
Use our Spa services as an excellent way of
rewarding your team members. The gifting of spa
services or packages is a great way of saying job
well done. Or...reserve our second floor spa. It's
the perfect setting for your next corporate event.
Customized menu options and catering available.
Call (302) 656-8660
for more information.
Gift Cards are available for sale in any
denomination. Spa Packages can be gifted in the form of a gift card.
Please note that gift cards and are not redeemable
for cash or credit and can not be used for a tip unless a tip amount was specified
with initial purchase.
Monday - 11:00 am - 2:00 pm (Administrave Staff Only)
Tuesday - 9:00 am - 8:00 pm
Wednesday - 9:00 am - 8:00 pm
Thursday - 9:00 am - 8:00 pm
Friday - 9:00 am - 8:00 pm
Saturday - 8:30 am - 5:00 pm
There are 6 private parking spaces in the rear of
our building, ample on-street parking and parking
within the Acme and Rockford Shoppes lots.
We accept Visa, Master Card, Discover, American Express, MAC,
ATM, Bank Debit and Check Cards, Checks, Cash & Express
Evenings, Fridays and Saturdays are our most highly
requested and busiest times. To offer you
your most preferred day and appointment time and the most scheduling options,
please schedule your next appointment on your visit day or as
far in advance as possible. As with
any of our services, a fixed weekly appointment (known as a
standing) can be reserved for an entire year. Please
ask our scheduling coordinators for more
information and assistance.
European Levels Pricing System
After completing our training program, each of our certified Fabrizio Hairstylists
starts at entry level pricing. This allows us to offer high quality technical skills
at very affordable pricing. After, our staff is then ranked by education, experience
and request rate into our European Pricing Tiers. This enables us to offer
a varied staff selection to fit every beauty budget. Regardless of who you choose to visit,
know that each strives in their quest to continually hone their craft, is on the cusp
of the latest trends and can offer stylish, up-to-date, high quality beauty services and high standards
are clients have come to know and expect.
Don't make an extra drive into the salon just to buy Fabrizio Hair Care,
Order Online instead. Free shipping on any online order over $75!
- 2nd Day
- Overnight Shipping
All appointments are scheduled according to their
estimated durations. Please arrive 15 minutes prior
to your appointment. Arriving late may deprive you of
your reserved service time and could result in the
rescheduling of your appointment.
Returned Check Fee
All checks returned to Fabrizio Salon & Spa marked by the bank as
"Non-Sufficient Funds" will be assessed a $25.00
Scheduling with the Fabrizio Support Staff Team (Assistant or Apprentice)
All Fabrizio Salon Support Staff Members are trained under
the instruction and close guidance of Fabrizio Galieti,
Founder and Educational Director, and our education team. All must pass our
quality control guidelines and requirements before performing any
technical services on clients. Schedule your next color service with a Fabrizio Support Staff
member for more scheduling flexibility, a sooner appoointment date, and
for those last minute "I need my color done now emergencies".
Smoking is not permitted in the Salon or Spa.
Spa Bridal Services
Fabrizio Salon & Urban Retreat Spa can accomodate your bridal group in our spa!
Let us customize your own menu of spa and nail services for you and your entire bridal party including
bachelorette parties. Our private Bridal Studio Loft is located on the 2nd floor of our salon
adjacent to our Urban Retreat Spa and Nail Lounge and includes the use of a wonderful
outside deck where you can enjoy sipping on mimosas while being pampered. Both are wonderful
settings to enjoy your special day! Remember, the
gifting of spa services is also an excellent way of
saying thank you to your bridal party or unwinding
before your big day. (Catering available.) Call and ask for our Special Events Coordinator
for more information about
reserving your special event.
Please arrive 10-15 minutes prior to your spa service. New clients wishing to reserve multiple spa services
and spa parties will be asked to reserve their visit with a credit
card or gift certificate.
If you feel that you would be more comfortable or
better served by another staff member, we strongly
encourage you to reserve your next appointment with
another member of our service team. Tiered picing is offered for New Talent to Experience and Master Stylists to accomodate
every beauty budget. Our friendly receptionists can guide you through the selection process.
What should I tip?
Many times our guests ask who, and how much, should
I tip? Tipping is left to the discretion of our
clients. Please be aware that gratuities can not be
charged to your credit card. There is an ATM machine
located on premises. Please use the following as a
Good service: 15% of the total bill
Exceptional service: 20% of the total bill
Shampoo: $2 and up.
Tipping envelopes are provided at the front desk for
Filtered Water because You Deserve the Best!
Yes, we filter our water with
an in-line water filtration system. So, the water
streaming on to your hair, skin and nails is purified!
This is done to ensure hair color accuracy, hair color preservation, and for
your own health and safety. And, because we care
about our most precious resource - you!
From I-95 South, take Delaware Avenue
exit, 7B. Proceed north on Delaware Avenue,
approximately 1/2 mile to the intersection at N. DuPont
Street (Kelly's Logan House will be on right).
Turn left at the light followed by another quick
left onto West 16th Street. Look for Fabrizio Salon & Spa on your
right hand side at the end of the street.
From southern Chester County, take 52 South and turn
left onto Union Street at Diver Chevrolet (Just
before the Railroad Trestle). At the first light,
turn right, onto Delaware Avenue. Turn right on N.
DuPont Street, followed by a quick left onto West 16th
Street. Look for Fabrizio Salon ' Spa on the right at the
end of the street.
From I-95 North, take the Delaware Avenue
exit. Proceed to the 4th light. Make left onto Pennsylvania
Avenue, then bear right onto Delaware Avenue. Turn left at
the light followed by another quick left onto West
16th Street. Look for Fabrizio Salon ' Spa on the right
at the end of the street.
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Awarded "Top 200 Fastest Growing Salons In America"
Best Salon: 2000, 2001, 2002, 2004, 2005 & 2007
Awarded "Best of Delaware" 2004, 2006
Readers Choice Awards
The News Journal
1st place: Women's Haircut, Men's Haircut,
Best Day Spa, Best Massage, Best Nail Salon
Readers Choice: 2003, 2004 & 2006